Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Domestic Returns (US)

GravGrip® offers free domestic returns for all 50 states!

International Returns

International customers will be responsible for all shipping and handling expenses of returned items. All returned items shipped from outside of the United States are considered international returns.


To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at When contacting us please supply the following information:

  1. Order Number:
  2. Registered Email:
  3. Return Product Name & Quantity:
  4. Return Reason:
  5. Images or Videos of Products and Intact Packaging:

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like GravGrip™ replacement components. Please get in touch if you have questions or concerns about your specific item.

Non-returnable items include:

  • Counterweights
  • Hydraulic settings
  • Sale items (bundled discounts are not considered sale items)
  • Gift cards and purchases using gift cards


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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Return Policy
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